Terms and conditions

  • Ferox Cricket Bat Warranty and Things to Remember

    A cricket bat is not going to look new forever and cracks will appear. Cracking may be an indication of insufficient knocking-in, improper preparation/use, soft willow etc. A small amount of cracking is normal and ha no impact on the performance of the bat. Added protection such as Extratech and Toe Protection is highly recommended for enhanced longevity. The price of a bat does not reflect the potential longevity of the willow.

  • BAT WARRANTY PROCESS

    All bats will need to be viewed in order to ascertain the correct course of the claim. Handle damage may be replaced within 4months of the purchase date. Receipt to be supplied.

  • THE WARRANTY DOES NOT COVER

    - Yorker damage to the toe of the bat
    - Damage that occurs due to a lack of knocking/playing-in, Machine knocking-in or inaccurate play.
    - Damage resulting by bats being machined prepared (Not naturally played in)
    - Damage that occurs due to poor preparation/maintenance. (eg: lack of toe protection, over/under oiling etc)
    - Damage due to moister or heat.
    - Damage from a NON Leather or Composite ball.
    - Improper use (including hitting things other than cricket balls)
    Ferox Cricket Bat Warranty may not be void if the above guidelines are not adhered to. ALL Ferox Cricket products are Non-Refundable.

  • Ferox Cricket Protective Gear Warranty

    General wear and tear occurs when the product is being used. Protective Gear consists of Gloves, Pads, Thigh Pads and Helmets.

  • PROTECTIVE GEAR WARRANTY PROCESS

    All Protective Gear will need to be viewed in order to ascertain the correct course of the claim.

  • THE WARRANTY DOES NOT COVER

    - If the product was purchased longer for longer than 2 weeks.
    - Stitching issues will be considered within 6 weeks of the purchase
    - Damage from water or moister.
    - Damage due to mould
    - Improper use
    Ferox Cricket Protective Gear Warranty may not be void if the above guidelines are not adhered to. ALL Ferox Cricket products are Non-Refundable.

  • Ferox Cricket Bag Warranty

    General wear and tear occurs when the product is being used. Ferox Cricket Bags are designed to carry Cricket Equipment only.

  • BAG WARRANTY PROCESS

    The Bag will need to be viewed in order to ascertain the correct course of the claim.

  • THE WARRANTY DOES NOT COVER

    - If the product was purchased longer for longer than 2 weeks.
    - Stitching issues will be considered within 6 weeks of the purchase
    - Damage from water or moister.
    - Damage due to mould
    - Improper use – Not carrying Cricket Equipment
    Ferox Cricket Bags Warranty may not be void if the above guidelines are not adhered to. ALL Ferox Cricket products are Non-Refundable.

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